This privacy policy sets out how we use and protect any information that you give us when you use this website.

ECUPal committed to ensuring that your privacy is protected. Should we ask you to provide certain information, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this each time you use our website to ensure that you are happy with any changes.

 

We have broken down our policy into sections so you can quickly and easily navigate through it. It has been written in clear and concise language (no jargon!).

We collect the following information if you create an account or make a purchase from us:

  • Name, company name and address.
  • Contact information such as email address and telephone number.
  • Company VAT number (if applicable).
  • IP address.

We do not collect payment info such as bank card numbers when transactions are processed on our website. Payments are redirected to the respective payment processor (PayPal).

How we use this info: Why?
To deliver your purchases to you. We’ve got to do this to perform our contract with you.
To deliver order updates. In order to keep you informed about your order we may need to send service messages by text, email or through our website messaging system.
To verify VAT registration numbers. To ensure we are charging you the correct tax rate (if applicable).
Fraud prevention and detection. To detect and prevent fraud against either you or us.
Record keeping. In order to produce your proof of purchase, sales receipt/invoice and for warranty purposes, we must record transactions.
Sending you information by email.

To keep you up to date about our new products, services and promotions.

We will only send this with your permission!

We do not sell any of your personal data to third parties.

We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.

However, we may share your data with the one or more of the following parties as an essential part of being able to provide our goods or services to you. We need to do this in order to process your order.

  • Payment processors (PayPal).
  • Delivery agents (DHL, or an alternative courier if you have expressly requested this).
  • Cloud accounting providers (Xero).
  • If requested, government agencies such as tax authorities or law enforcement.
  • If you have subscribed to our newsletter, please see the email marketing section below.

We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our team) for as long as is necessary to provide support-related reporting only.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We are always happy to hear from our customers and invite you to get in touch with us.

If you have any questions or feedback about this notice or would like us to stop using your information you can contact us here